Help Center

Guides to booking, Native Tenge Coin, running a business on Visit Almaty, and keeping your account safe.

Getting started

What Visit Almaty is and how to set up your account.

Booking & payments

Reserving a place, paying, and getting a refund.

Native Tenge Coin

How the wallet, top-ups and cashback work.

For businesses

Listing your place, plans, and getting bookings.

Trips & routes

Planning an itinerary and sharing it.

Account & safety

Keeping your account secure and your data private.