All help topics
Booking & payments
Payment and refunds
Payments are processed securely at checkout; refunds follow the cancellation policy set by the individual business, shown before you pay.
How you can pay
Card payment, or Native Tenge Coin from your wallet (paying fully with coins gets you an automatic discount plus cashback — see the Native Tenge Coin articles).
Cancelling a booking
Open the booking under My Account → Bookings — if it's still within the business's cancellation window, you can cancel there and the refund is issued automatically to your original payment method (or instantly back to your wallet if you paid with coins).
If something's wrong
If a business doesn't honor a confirmed booking, contact them directly through the messaging thread on the booking, or use the report option on the listing so our team can step in.